At ShopWorldwideX, we understand that selling on Amazon and competitive e-commerce channels requires flawless product quality. A single defective production batch can damage your seller rating. That is why our manufacturing operations are backed by an ironclad Quality Guarantee and transparent refund policy.
1. Prototype Sample Refund Policy
To ensure complete alignment between your product vision and our factory output, we manufacture physical prototypes and "Golden Samples" prior to full production:
- Sample Fee Credit: The cost of your pre-production prototype sample (including 3D modeling and custom logo printing) is 100% credited back toward your invoice when you place your first commercial production run of 1,000+ units.
- Sample Revision Guarantee: If a sample deviates from the approved CAD schematics or functional requirements, our engineering team will revise the 3D model and produce a revised sample at zero additional labor cost.
2. Pre-Shipment Quality Assurance & Inspection
Prior to dispatching any shipment from our factory floor, our Quality Assurance (QA) team conducts a rigorous statistical audit following ISO 2859-1 (AQL 1.5 Major / 4.0 Minor):
- You will receive a comprehensive Inspection Report containing high-resolution photographs, video demonstrations, drop test measurements, and barcode scan logs.
- No shipment is released for freight without your formal written approval of the inspection report.
3. Amazon FBA Acceptance Guarantee
We strictly guarantee that your products will comply with all Amazon FBA packaging, carton size, weight, and FNSKU barcode scanning specifications.
- In the improbable event that an Amazon fulfillment center rejects or issues an inbound defect fee due to an error in our labeling or packaging, ShopWorldwideX will reimburse 100% of the associated fee or arrange immediate re-labeling at our expense.
4. Defective Goods Remediation & Replacement
Because all custom products are manufactured to order according to client-approved specifications, physical returns of custom-branded inventory to our overseas factory floor are typically not economically viable. Instead, we offer immediate financial and operational remedies:
- Free Replacement Units: Any units identified with manufacturing defects exceeding the agreed AQL standard will be reproduced immediately on a priority production line and dispatched via express air freight at our expense.
- Invoice Credit or Refund: Alternatively, you may choose to receive a direct credit against your next order or an immediate financial refund for the cost value of the defective units.
5. Order Cancellation Policy
- Before Production Initiation: You may cancel a production order within 48 hours of purchase order issuance with a full refund, minus any initial CAD engineering labor already performed.
- During Mold Tooling & Raw Material Procurement: If an order is cancelled after raw materials have been purchased or steel tooling has begun, the refund will be pro-rated to account for actual material and tooling expenses incurred to date. Completed custom molds remain the property of the client.
- After Mass Production Begins: Once custom-branded units are running on assembly lines, production orders cannot be cancelled.
6. How to Submit a Quality Claim
If you discover any discrepancy upon delivery of your inventory, please follow our streamlined claim procedure:
- Notify our QA desk within thirty (30) days of shipment delivery by emailing qa@shopworldwidex.com.
- Provide your Purchase Order (PO) number, high-resolution photographs or short video clips showing the issue, and the carton batch numbers.
- Our Lead Quality Engineer will review the evidence, check internal retention samples, and issue an official resolution within two (2) business days.
7. Contact Information
For inquiries regarding our Quality Guarantee and refund policies:
ShopWorldwideX Quality Assurance Department
100 Enterprise Way, Suite 400
Wilmington, DE 19801, United States
Email: qa@shopworldwidex.com
Phone: +1 (800) 555-0198